We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.
In dry cleaning/ laundering we are not responsible for any item(s), as such items are not inspected, therefore we will not be responsible for any claims, including shrinkage, discoloring, runs, rips, tears, any other damage or a misleading representation in contravention of the Textile Labelling Act subsection 5(1), an absence of a care label or an inability of the item to withstand normal dry cleaning and/or laundering and/or wet cleaning procedures. This also includes any item claimed loss or missing.
Please note that Cinderellas is a mobile pick up & delivery service, items are counted at the time of pick up and are logged in at our facility, Photographs are taken on arrival prior to steaming or cleaning and then after. Cinderellas is not responsible for any item claimed lost or stolen from designated drop off or delivery areas. We return to the client.A signature is taken upon return that the items have been received in a satisfactory condition.
Cinderellas liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing that item. Please note that on cleaning items they are deemed as “second hand” therefore our liability is only upto 65% of the original value. Receipts must be received as proof of purchase.
CINDERELLAS: WE ENDEAVOUR TO ENSURE ALL ITEMS IN OUR CARE ARE TREATED WITH EXPERT CARE AND ATTENTION TO ACHIEVE THE BEST POSSIBLE RESULTS.
In the rare event of loss or damage to an item,
9.1 Handle all clothes, linens, furnishings and other items accepted by us for processing with proper and due care and attention.
9.2 Investigate any complaint promptly and, if requested, reprocess, free of charge, any article which is unsatisfactory due to fault on our part.
9.3 Pay fair compensation for loss or damage due to negligence on our part.
9.4 Train our staff to be competent, courteous and helpful at all times.
9.5 Keep our shops, vans, and premises clean and tidy.
9.6 Maintain the highest possible standard of quality and service consistent with the price charged.
9.7 Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.
February 23rd 2017